LONGBYTE Service

After-Sales Service

At LONGBYTE, our professional team has over 20 years of experience and a deep understanding of various business sectors. We are committed to ensuring the successful installation and operation of the LONGBYTE Web-based Business Solution ^TM. We offer comprehensive services and support, including:

System Development Life Cycle (SDLC), including on-site consulting services, system customization, system installation and training, system testing, and official system deployment.

Professional Consultancy Services
Our consultants, with their expertise and extensive experience, listen carefully to our clients’ needs. We streamline their workflows and provide professional solutions aimed at optimizing operational efficiency.
System Implementation and Installation
We are committed to on-time and successful implementation, providing services such as on-site or remote installation, server and database configuration, testing, and system fine-tuning.
Comprehensive System Training
To ensure users can quickly adapt to the new system, we offer tailor-made training sessions, workshops, and group discussions based on the specific needs of each customer.
System Support and Maintenance
We provide ongoing after-sales support through hotline, email, fax, remote control, and on-site assistance. Our solution is scalable to accommodate the growing needs of our customers, and we strive for excellence in both our solutions and services.

Evaluation of the existing system

Evaluating the existing system is crucial for enterprises. With ever-changing market needs, companies must adjust their operational models accordingly, and the current system may not be able to adapt to new operational modes or provide updated data to support business decisions.

By assessing the user interface, workflows, and user feedback on the existing system, management can gain a better understanding of its shortcomings and its ability to support both current and future company development.

To enhance productivity, we also propose reference solutions for improving and optimizing system operations.

As a third party, we provide professional and objective assessments on whether the existing system aligns with an ideal operational model.

Business Process Reengineering

Business process reengineering can effectively eliminate redundant processes and manpower, while also standardizing workflows. By minimizing resource wastage and reducing time spent on staff coordination, more resources can be allocated to business development.

Through a comprehensive understanding of the needs of different industries and companies, along with references from past data and analysis of current workflows, we can identify bottlenecks and restructure workflows to be more effective. Once all workflows are confirmed, LONGBYTE will modify its Business Solution for integration. This helps streamline and smoothen company operations, allowing management to have closer supervision.

Additionally, we can update workflows with new elements that align with the current situation and development of companies, facilitating their operations and achieving sustainable business growth.

Customization

Even within the same industry, operational details can vary significantly among enterprises. A standard system may not fully meet the needs of all users. To address this, LONGBYTE employs Service Oriented Architecture (SOA) in system deployment. Each solution integrates various independent units that can be separated, combined, and reused flexibly to meet different customer requirements. This approach enhances system stability and significantly reduces the time needed compared to developing a brand-new system. By reusing relevant units, companies can draw inspiration and benefit from other successful cases.

Using a system as the foundation, we modify and create a solution that perfectly aligns with our customers' operations. It is truly a tailor-made system.